Welcome to Akkroo! We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
We use your data to provide the Akkroo service to you, to promote the service, and for the purposes of running our business.
We delete your data when it is no longer needed for these things.
Generally, we do not otherwise give your information for anyone else to use for their own purposes, but we use a number of external service providers to power our operations – some of these are outside Europe.
We are happy to answer your questions about any of this – email us at firstname.lastname@example.org.
This policy is for customers and users of the Akkroo service. If you are someone who has given their contact details to one of our customers using the Akkroo service, please see the Use by our Customers section below.
Akkroo Ltd collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws. Data may be processed by Akkroo Ltd and its group of companies.
We collect the following personal information when you provide it to us.
We may obtain some basic user account data about you from the business you work for: company location, office address, company name, your email, job title, first and last name, phone number, mobile phone number, salutation, and any LinkedIn, Twitter or other relevant social media information which might help us improve our services to you.
This section tells you what uses we make of your information.
We use your information in the following ways:
To allow us to operate the Akkroo service, and the business operations we engage in to that end, including facilitating your use of the Akkroo dashboard and mobile app, and supporting any operational or technical queries you may raise. We process this information to perform a contract with you or on the basis of legitimate interest.
To use data analytics to improve our website, products/services, marketing, and user relationships and experiences. We process this information on the basis of legitimate interest.
To administer and protect our business. We process this information on the basis of legitimate interest.
To deliver relevant website, blog and webinar content and promotional emails we send to you and measure or understand the effectiveness of them. We process this information on the basis of legitimate interest and where applicable, your consent.
To improve our services and make sure our customers make the most of Akkroo. We might share Account Data with the customer on whose behalf you collected the data, to improve our services and ensure your feedback is taken into account. We do that based on legitimate interest.
We use your Marketing and Communication Preferences to make sure we don’t send you anything you have asked not to receive. We process this information on the basis of your consent.
We will also use your information in the event that we need to enforce our terms of service, or to help us defend any legal claims against us. We process this information on the basis of legitimate interest.
In limited circumstances, if you express interest in our services but we determine one of our partners is better suited to supply what you're after, we might share your information with that partner to enable you to obtain suitable services from them directly. We do this based on your consent.
The GDPR requires all organisations that process personal data to have a “Lawful Basis” for doing so. The Lawful Bases on which we process your personal data are as follows:
Legitimate Interest: means the legitimate interest of us, and our customers, in our conducting and managing our business to enable us to give you the best service and the best and most secure Akkroo experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at email@example.com.
Performance of Contract: means processing your data where it is necessary for the performance of a contract between us and you or to take steps at your request before entering into such a contract.
Legal Obligation: means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Consent: your affirmative consent to particular instances of our processing personal data.
Cookies are small text files that can be used by web sites to enhance the visitor experience and make it more efficient.
Akkroo.com does use some non-essential cookies. We use this to gain useful knowledge about how the site is used so that we can keep improving it for our users. Without the knowledge we gain from the systems that use these cookies we would not be able to provide the service we do.
We use a variety of our own and third party services on this marketing website that set cookies (within the Akkroo dashboard these cookie rules are not applicable, and the cookies set there are essential to the use of the product). These change from time to time, but the key ones are:
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You can access them through some types of browser. Search in your cookie folders for 'Akkroo.com' to find our cookie and the Google Analytics cookie if you wish to delete them.
More information about cookies, including how to block them on all sites or delete them, can be found at AllAboutCookies.org.
Some parts of the website will still work and you will be able to get the information you need from the site, however some aspects may not work as expected.
For example if we begin to tailor the content to your interests as expressed by your browsing behaviour this depend on cookies. If you have declined cookies then this kind of service will not be available to you.
If you decline cookies then we will not be able to count your site usage in the statistics that we gather about use of the site.
If you decline cookies then your site usage won't be counted and measured in this way so we won't be able to take your actions into account when analysing data and seeking to improve our service based on that analysis.
The Akkroo service allows for integration with a range of third party CRM and other service providers. They’re referred to as “Integrated Services” in this section. In order to have Akkroo work with Integrated Services, you may need to log in to your account with the Integrated Service. We store your authentication credentials for the Integrated Service solely to enable your use of the Integrated Service. The Integrated Service providers are not our data processors – they’re appointed by you or your organisation to process data on your behalf. We cannot therefore make any promises about how they will use your data. For more information on the privacy and data protection practices of the providers of Integrated Services, please view their respective privacy policies.
We share your personal information with a range of third party service providers who help us provide, analyse and promote the Akkroo service. Some of those third party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see Transfer of your information out of the EEA.
We use the following service providers to help us process your personal information:
Akkroo does not engage in any profiling or automated decision-making in respects of its users or individuals whose data it processes.
We may transfer your personal information to third party service providers, which are located outside the European Economic Area (EEA). We do this to help us provide and promote the Akkroo service and to help us engage with our customers and prospective customers.
Such countries do not have the same data protection laws as the United Kingdom and EEA. Whilst the European Commission has not given a formal decision that those countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to appropriate safeguards as permitted under the General Data Protection Regulation that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
For more information on the EU-US and Swiss-US Privacy Shield Framework please visit https://www.privacyshield.gov/welcome.
For the list of companies currently certified under the Privacy Shield, please visit https://www.privacyshield.gov/list.
For more information on the Binding Corporate Rules, please visit https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/binding-corporate-rules_en.
For more information on the Model Contractual Clauses, please visit https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
If you would like to unsubscribe from any promotional material we send you, you can also click on the ‘unsubscribe’ button at the bottom of the email.
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Our website and services are not intended to target any persons under 16, and we do not knowingly collect data of children under 16.
If you think we have collected or are processing information about a person under 16, please contact us at firstname.lastname@example.org so we can investigate and delete this data.
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
This privacy notice was last updated on 21st August 2019.
Please contact us if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us please send an email to email@example.com or write to us at Unit 3.01 Piano House Brighton Terrace, London, United Kingdom, SW9 8DJ.